Privacy Policy

Last Updated: August 13, 2026

Introduction

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website and services. We are committed to maintaining the privacy and security of your data in accordance with applicable United Kingdom data protection legislation.

Information We Collect

We may collect the following types of information:

Information You Provide Directly

Name and contact details when you submit inquiries or appointment requests
Email address for communication purposes
Information about your pet, including species, breed, age, and health considerations
Any additional information you choose to provide in messages or forms

Information Collected Automatically

Browser type and version
Operating system
IP address
Pages visited and time spent on our website
Referral source

How We Use Your Information

We use collected information for the following purposes:

To respond to your inquiries and service requests
To schedule and manage appointments
To provide personalized care recommendations
To improve our website functionality and user experience
To communicate updates about our services when you have opted in to receive such communications
To comply with legal obligations

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contractual necessity: Processing is necessary to fulfill our service obligations to you
Legitimate interests: Processing improves our services and business operations while respecting your privacy rights
Consent: Where you have provided explicit consent for specific processing activities
Legal compliance: Processing is required to meet regulatory or legal requirements

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share data only in the following circumstances:

With service providers who assist in operating our business, subject to confidentiality agreements
When required by law, court order, or governmental regulation
To protect our rights, property, or safety, or that of our clients or others
With your explicit consent for specific purposes

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When data is no longer needed, we securely delete or anonymize it.

Your Rights

Under UK data protection law, you have the following rights:

Right of access: Request copies of your personal data
Right to rectification: Request correction of inaccurate or incomplete data
Right to erasure: Request deletion of your personal data under certain conditions
Right to restrict processing: Request limitation of how we use your data
Right to data portability: Request transfer of your data to another organization
Right to object: Object to processing based on legitimate interests
Rights related to automated decision-making: We do not use automated decision-making or profiling

To exercise any of these rights, contact us at [email protected].

Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie practices, please refer to our Cookies Policy.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external websites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. The updated version will be posted on this page with a revised effective date. We encourage you to review this policy regularly.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Email: [email protected]
Address: 47 Meadowbrook Lane, Bristol BS3 2HG, United Kingdom